Privacy Policy

Last updated: March 22, 2026

1. Introduction

Reco ("we", "our", "us") operates the reco.ae platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services for bounced cheque recovery in the United Arab Emirates.

2. Information We Collect

We collect the following types of information:

  • Account Information: Company name, trade license number, emirate, contact person name, email address, and phone number.
  • Case Data: Debtor information, cheque details, amounts, and supporting documents you submit for recovery.
  • Payment Information: Payment references and transaction details related to court fees and service charges.
  • Usage Data: Log data, browser type, pages visited, and timestamps to improve our services.

3. How We Use Your Information

We use collected information to:

  • Process and manage bounced cheque recovery cases on your behalf.
  • File legal complaints and execute court enforcement actions through our partnered law firm.
  • Communicate case updates, status changes, and required actions.
  • Generate legal documents including Power of Attorney forms and court filings.
  • Send service-related notifications and account credentials.
  • Improve and maintain the platform.

4. Data Sharing

We may share your information with:

  • Legal Partners: Our partnered law firm that handles case filings and court proceedings on your behalf.
  • Government Authorities: UAE courts and enforcement bodies as required for the legal recovery process.
  • Service Providers: Third-party services for email delivery, file storage, and platform infrastructure.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, role-based access controls, and secure cloud infrastructure. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your data for as long as your account is active and as necessary to fulfill legal obligations related to your cases. Case-related data may be retained for the duration required by UAE law for legal proceedings and record-keeping.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal retention requirements.
  • Withdraw consent for optional communications.

8. Cookies

We use essential cookies for authentication and session management. These are necessary for the platform to function and cannot be disabled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected]